Privacy Policy

JOININYO LTD, a Delaware corporation doing business as inyo (“inyo,” “we,” “us,” or “our”), provides AI-powered messaging, relationship and dating-related coaching, matchmaking, introductions, and date-booking assistance. This Policy explains how we handle personal information when you use our website, messaging service, private profile pages, waitlist, and associated features (the “Service”).

The Service is launching in Los Angeles, San Francisco, New York City, and Toronto. If you contact us from outside those cities, we will tell you that the Service is not yet available there and may place you on a waitlist. We retain your contact information and information you already provided so we can contact you when your city opens, subject to your messaging choices. Availability may change.

Your conversations and information help us provide and personalize the Service. With your separate affirmative consent, we also use conversations for optional internal evaluation and improvement. We do not sell personal information or share it for cross-context behavioral advertising. We do not sell or license private conversations to outside companies for their independent use. We do not use your personal information to train generative AI models for any third party. We do not permit our AI providers to use your personal information to train their generative AI models. We use third-party providers to operate the Service, including to deliver messages and generate AI responses.

Proposed matches receive the limited information described in Section 5 before deciding whether to accept an introduction. Your private conversations with inyo and narrative post-date feedback are not provided to another user as part of matching or ordinary feedback, subject to the limited legal and safety disclosures described in Sections 5 and 7.

Information you provide. We collect information you submit, including your name, phone number, email address, age or adult-status confirmation, city, photos, profile details, relationship preferences, onboarding answers, messages, introduction decisions, date feedback, and support communications. If you send voice notes, we receive the recordings and may process them using AI to generate transcripts or descriptions.

Conversations and profiles. We retain messages exchanged with inyo, including AI responses, and use information from those conversations to maintain context and develop profile information about preferences, interests, and compatibility. Profiles may include both information you expressly provide and inferences generated from it. We also process group-thread messages sent to inyo, safety classifications, and support or review annotations. Where you separately consent to optional improvement, evaluation copies and annotations may be created as described in Section 6 and remain subject to your applicable choices and rights.

Sensitive information. Your messages may contain information about sexual orientation, relationships, sex life, health, mental health, religion, racial or ethnic origin, or other sensitive matters, including information about people who are not users. We may receive and retain this information in raw conversations even when it is not saved as a separate profile memory. You do not have to provide sensitive details unrelated to the features you request.

We do not infer your sexual orientation; we use what you expressly tell us.

Location. With your device permission, we use precise browser location to confirm your city. We retain the selected city rather than the precise coordinates from that check. You may manage location permissions through your browser or device.

Photos. We use face detection to check for faces in uploaded photos. We do not use that check to identify you through facial recognition or create face-identification templates. The check does not verify your age or identity.

Technical and usage information. We collect information such as IP address, browser and device information, website activity, message timestamps, delivery status, interactions with features, and related logs. We also receive referral or campaign information associated with links or codes you use.

Waitlist and incomplete onboarding. If you are waitlisted or do not complete onboarding, we may retain your contact information, location information, and any answers or other information you already provided. We use this information to administer onboarding and the waitlist, assess availability, respond to your requests, and contact you when the Service becomes available in your city, consistent with your messaging choices. We do not use this information for optional internal evaluation or improvement without your separate affirmative consent. Retention and deletion are described in Section 8.

Information from others. Other users may mention you in conversations or reports. Providers may supply delivery, technical, security, and usage information needed to operate the Service.

Connected-account imports, outbound AI voice calls, and automated photo-appearance tagging are not enabled at launch. We will provide appropriate disclosures and obtain any required consent before introducing materially different processing through new features.

We use personal information to:

• Provide messaging, AI conversations, coaching, and other requested features.
• Maintain conversational context and personalize responses and profiles.
• Identify potential matches, present proposed-match cards, facilitate introductions, and assist with requested date arrangements.
• Receive and use introduction responses and date feedback.
• Operate the waitlist and communicate about service availability.
• Provide support and administer accounts and communication preferences.
• Detect and investigate abuse, fraud, security incidents, and violations of our Terms.
• Maintain, troubleshoot, and secure the Service.
• Conduct optional internal evaluation and improvement as described in Section 6.
• Understand website use and the effectiveness of referral and marketing activity.
• Comply with law, preserve appropriate records, resolve disputes, and protect legal rights.

We use AI and other automated processing to generate responses, organize information, support matching, and identify potential safety concerns. These systems may make mistakes. Safety processing does not guarantee real-time human review or emergency intervention.

No subscription or per-introduction payments are collected at launch. We will disclose relevant payment processing before introducing paid features.

We request express consent for processing sensitive information where required and explain the relevant purposes when requesting consent. Acceptance of the Terms or receipt of this Policy does not replace a separately requested consent.

Optional use of conversations for internal evaluation and improvement requires your separate affirmative consent, as described in Section 6. You may decline that use and continue using the Service.

You may withdraw consent by telling us in your messaging thread or emailing support@joininyo.com. Withdrawal applies going forward, subject to applicable law. If you withdraw consent to processing necessary to provide a feature, we may be unable to continue providing that feature. We will not treat withdrawal of optional improvement consent as a request to close your account.

You can stop messaging by replying STOP, which also pauses matching. Reply START to request that messaging and matching resume, subject to any acceptance, consent, or eligibility steps presented to you. START does not by itself authorize promotional messages, optional improvement, new sensitive-information processing, or a previously unapproved disclosure to a match. Stopping messages does not itself delete your account. To request deletion, use the process in Section 11.

For Canadian users, we obtain consent and provide choices as required by applicable Canadian privacy and commercial-message laws. We do not rely on this Policy alone as consent to every use of information.

When you participate in matching, prospective matches may see your first name, photos, age, where you are from, and a short explanation of potential compatibility before either person accepts an introduction.

We do not include private-conversation excerpts, narrative date feedback, or sensitive details drawn from private conversations in a compatibility explanation.

An introduction proceeds only if both people accept. Before you accept, we explain that mutual acceptance authorizes us to exchange your phone numbers and create a group messaging thread that includes both users and inyo. Messages sent in a thread that includes inyo may be received and processed by us as part of the Service. You may decline an introduction.

We do not show your private conversations with inyo or your narrative post-date feedback to another user as part of matching or ordinary feedback. We may disclose limited information to an affected user where reasonably necessary for a legal or safety purpose described in Section 7 and permitted by applicable law. Information you put directly into a shared thread is visible to its participants.

Another user may retain information already received or contact you outside the Service. Deleting your account does not delete their independent copies. We may inform a current match that you have left the Service.

Providing the Service. We use third-party AI providers, including Anthropic, OpenAI, and Google, to generate responses and perform related processing. This may involve sending relevant conversation content, context, and other information needed for the requested processing to those providers. We use providers subject to restrictions on their processing for us. We do not use your personal information to train generative AI models for any third party. We do not permit our AI providers to use your personal information to train their generative AI models. Providers may retain permitted operational, security, or abuse-prevention records under their applicable arrangements, subject to legal requirements. Section 8 explains retention and deletion.

Optional improvement. With your separate affirmative consent, authorized personnel and our service tools may use your conversations and related interactions to test, evaluate, and improve inyo. This includes reviewing or replaying conversations in evaluation tools and adjusting prompts and system behavior. This optional use is distinct from processing needed to provide your conversations, personalize your experience, maintain security, or investigate abuse.

For clarity, optional improvement includes reusing identifiable conversations, related profile information, date feedback, or annotations derived from them in evaluation datasets or reviews intended to improve the Service generally. Investigating a specific technical fault, security incident, abuse report, or support request is not optional improvement merely because resolving it also benefits the Service. Such an investigation does not authorize retaining or reusing the information for unrelated optional improvement without the applicable consent.

You may decline optional improvement. You may withdraw consent by telling us in your messaging thread or emailing support@joininyo.com. We will stop future use of your identifiable information for that optional purpose. We apply that choice to the relevant evaluation datasets, replay tools, and annotations. Withdrawal does not undo completed processing or require reversal of general improvements that no longer contain or depend on retaining your personal information. Identifiable copies remain subject to applicable deletion and other rights.

External licensing. Licensing user conversations, conversation-derived datasets, or models to outside companies is not part of the launch Service. If we propose a materially different use, we will provide appropriate notice and obtain any required consent before beginning that use. This Policy does not provide advance consent to future external licensing.

Aggregated or de-identified information. Where permitted by law and consistent with applicable consent choices, we may create and use aggregated or de-identified information for analytics, research, security, and improvement. We treat information as de-identified only where it meets applicable legal requirements. Removing a name alone does not necessarily make information de-identified.

We disclose information as reasonably necessary in the following circumstances:

• Service providers: messaging, AI processing, cloud hosting and storage, website operations, email delivery, media processing and hosting, GIF services, support, security, and any website analytics described in Section 10. Providers include Linq for messaging; the AI providers identified in Section 6; Supabase, Vercel, and Redis for infrastructure; Resend for email; Cloudinary for media; Giphy for GIF services; and Google Analytics 4 for the website analytics described in Section 10. Providers receive information relevant to their functions and are subject to applicable contractual processing restrictions. We limit GIF queries and other ancillary-service inputs so they do not contain private-conversation excerpts or sensitive profile details.
• Professional advisers: lawyers, accountants, insurers, and other advisers assisting with our business and legal affairs.
• Legal and safety purposes: responding to valid legal process, complying with law, investigating suspected fraud or abuse, enforcing our Terms, and protecting rights or safety where permitted by law. Where reasonably necessary and legally permitted, this may include providing a limited safety notice to a user who has interacted with a reported account. We limit the information disclosed to what is reasonably necessary for the applicable purpose. This does not permit routine sharing of private conversations or narrative post-date feedback with matches.
• Business transactions: a proposed or completed merger, acquisition, financing, reorganization, insolvency proceeding, or sale of business or assets, subject to applicable safeguards and legal requirements.
• At your direction or with your consent: including information needed to carry out a feature or arrangement you authorize. For example, if you authorize us to arrange a reservation, we may share the contact and reservation details reasonably needed by the venue or booking provider to complete that request. Authorizing a reservation does not by itself authorize disclosure of your private conversations or narrative post-date feedback to that provider.

We do not sell personal information or share it for cross-context behavioral advertising. We do not sell or license private conversations for an outside company’s independent use. Disclosures to providers operating the Service for us, disclosures you authorize to other users or booking providers, and other limited disclosures described above remain subject to applicable law, contractual safeguards, and your choices.

Messaging information. We do not sell, rent, or share your phone number, SMS opt-in information, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers as needed to operate and support our messaging service. Sharing your phone number with a mutually accepted match is addressed in Section 5.

We retain account, profile, and conversation information while your account is active as needed to provide the Service. When you request account deletion, we delete personal information from our active systems, subject to the limited exceptions below and applicable legal requirements.

We may retain limited information where reasonably necessary to comply with law, establish or defend legal claims, investigate abuse, maintain security, enforce account restrictions, or document and honor consent and messaging choices. We retain such information only for the applicable purpose and for as long as reasonably necessary or legally required.

Backups, logs, and service-provider systems may retain copies for additional periods under applicable retention arrangements and legal requirements. Deletion from active systems does not necessarily remove all such copies immediately. We address deletion requests with providers as required by applicable law and our arrangements with them.

We retain waitlist information while it is reasonably needed to manage your place on the waitlist and communicate about availability, unless you request deletion or applicable law requires earlier deletion.

Information used in optional evaluation remains subject to applicable withdrawal and deletion rights. We do not treat identifiable evaluation copies as exempt merely because they were used for improvement.

Deletion does not remove information independently retained by another user.

We use safeguards designed to protect personal information, including encryption for data stored and transmitted through our hosting infrastructure, access restrictions, and logging. Access to user conversations through our administration tools is restricted to authorized team members.

Messaging also involves third-party delivery systems and recipients’ devices. SMS is not end-to-end encrypted, and the protections available may differ by delivery channel. Messages received by inyo are processed by our systems and providers as described in this Policy.

No system is completely secure. We cannot guarantee the security of information transmitted to or stored through the Service. We respond to security incidents and provide notices required by applicable law.

We use Google Analytics 4 on our public website to understand website activity and referral or campaign performance. It may collect device and browser information, online identifiers, pages visited, and interactions. We do not send private conversation content, dating answers, profile details, or precise-location coordinates to Google Analytics. We do not enable advertising personalization, Google signals, advertising-account linking, advertising pixels, or session-recording tools for this launch. Other parties do not collect personal information about your online activities over time and across different websites through our website. Google processes analytics information under the applicable service arrangements. Browser Do Not Track signals do not change our analytics settings; where applicable law requires recognition of privacy opt-out signals, we honor those signals separately. You can manage cookies through browser settings and use Google’s Analytics opt-out tool at https://tools.google.com/dlpage/gaoptout. We provide any additional consent or opt-out choices required for our actual processing.

You may contact support@joininyo.com to request access to, correction of, deletion of, or a portable copy of your personal information; withdraw applicable consent; or ask about our practices.

To begin account deletion in the messaging service, reply DELETE and complete the confirmation process. You may also request deletion by email. Reply STOP to stop messages and pause matching; this does not itself delete your account. A deletion request or cancellation of that request does not by itself restart messages or matching or change your other consent choices. We distinguish receipt of a deletion request from completion and will explain any applicable retention exception or unresolved provider or backup handling when responding, as required by law.

Depending on your location and the laws that apply, you may also have rights to opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive information; use an authorized agent; appeal a denied request; and exercise rights without unlawful discrimination. You may submit a request or appeal to support@joininyo.com. Please identify an appeal as such.

Canadian users may request information about our collection, use, and disclosure of their personal information, seek access or correction, and withdraw consent subject to applicable legal restrictions. You may raise concerns with our privacy officer and complain to the Office of the Privacy Commissioner of Canada or another regulator with jurisdiction.

We may verify your identity or an agent’s authority before acting. We respond within the periods required by applicable law. Exceptions may apply, including where retention is necessary for legal compliance, security, or legal claims. We will explain a denial where required.

inyo is based in the United States, and its personnel with access to user conversations are located in the United States. We use infrastructure and service providers that may process information in the United States and other locations where they operate.

For Canadian users, this means information may be processed outside Canada and may be subject to lawful access by courts, law enforcement, or other authorities in those jurisdictions. Applicable protections may differ from those in Canada. Contact us with questions about our cross-border processing arrangements.

The Service is intended for people aged 18 or older. If we learn that an account belongs to someone under 18, we will close it and delete personal information, except for limited records we are legally permitted or required to retain for safety, compliance, or enforcement. Contact support@joininyo.com if you believe a minor has provided information.

Third-party websites, venues, and other services you choose to use have their own privacy practices. Review their policies before providing information.

Existing users. If you joined before October 23, 2026, we will present the material changes and request your affirmative agreement to their immediate application. Updated practices apply prospectively after that agreement and any separately required consent. We may pause affected features until those steps are completed. This Policy does not retroactively authorize earlier data uses or eliminate applicable earlier privacy commitments or accrued rights.

We may update this Policy after this version. For subsequent material changes, we will post the revised version with its effective date and provide at least 14 days’ advance notice through the Service, a permitted message or email, or another notice method we have validly agreed with you. We will honor your messaging choices and applicable communication law.

Where required, we will obtain consent before applying a material change to information previously collected. Posting a revised Policy or accepting updated Terms does not itself authorize a materially different use for which separate consent is required or erase applicable earlier promises or accrued rights.

JOININYO LTD (d/b/a inyo)

Privacy inquiries: support@joininyo.com

Privacy officer: support@joininyo.com