Terms and Conditions

These Terms and Conditions (“Terms”) are a binding agreement between you and JOININYO LTD, a Delaware corporation doing business as inyo (“inyo,” “we,” “us,” or “our”). They govern your access to and use of our website at joininyo.com, messaging service, private profile pages, AI features, matchmaking, introductions, coaching, date-booking assistance, waitlist, and associated features (collectively, the “Service”).

By affirmatively accepting these Terms through the acceptance process presented to you, you agree to be bound by them. We require acceptance before you begin substantive onboarding or use conversational, matching, introduction, or booking features, whether you start on our website or by messaging us. If you do not agree, do not use the Service. Our Privacy Policy explains how we collect, use, and disclose personal information. Acceptance of these Terms does not replace any separate consent we request for particular processing or communications.

The Service is launching in Los Angeles, San Francisco, New York City, and Toronto. If you contact us from outside those cities, we will tell you that the Service is not yet available there and may place you on a waitlist. We retain your contact information and information you already provided so we can contact you when your city opens, subject to your messaging choices and the Privacy Policy. Availability may change.

Section 17 contains an arbitration agreement, a class action waiver, and a jury trial waiver, subject to the exceptions stated there. Section 17.7 explains how to opt out of arbitration. Section 15 contains a release of certain claims involving other users, including certain claims alleging our ordinary negligence.

You may use the Service only if you:

1. are at least 18 years old;
2. are legally able to form a binding contract with us;
3. are not barred from using the Service under the laws of your jurisdiction;
4. have never been convicted of, or pled no contest to, a felony, a crime involving violence, a sex offense, or a crime involving fraud, and are not required to register as a sex offender with any jurisdiction; and
5. have not previously been removed from the Service.

We do not knowingly provide the Service to anyone under 18. If we learn that a user is under 18, we will terminate the account and delete associated data as described in the Privacy Policy.

By using the Service you represent and warrant that each statement in this Section is true, and that it remains true for as long as you use the Service.

We may request confirmation of your age or eligibility and may restrict, suspend, or terminate access if we reasonably believe you do not meet these requirements. These rights do not mean that we verify every user’s age, identity, or background.

inyo is an AI-powered service that communicates with you through messaging, learns from information you provide, offers relationship and dating-related coaching and suggestions, and may facilitate introductions and date-booking assistance.

AI limitations. You are interacting with an artificial intelligence system, not a human matchmaker or licensed professional. AI-generated messages, summaries, suggestions, and descriptions may be inaccurate, incomplete, inappropriate, or misleading. You are responsible for evaluating them before relying on them. A description of another user is not verification of that person or a statement that the person is safe or suitable for you. Companion chatbots may not be suitable for some minors. Our Service is for adults aged 18 and older. We provide AI-status reminders during conversations. Our safety information describes our self-harm response protocol and how to report a concern: https://joininyo.com/safety.

Authority of AI messages. AI-generated messages do not amend these Terms, waive eligibility requirements or safety restrictions, or create contractual guarantees concerning the Service or another user. This does not prevent the Service from carrying out an introduction, booking, or other action you authorize through its designated features. Nothing in this paragraph limits responsibility for misleading statements or other conduct to the extent applicable law prohibits that limitation.

No guaranteed results. We do not guarantee any introduction, date, booking, compatibility, relationship, or other outcome. Introductions are discretionary, and their frequency and availability vary. We may change, limit, or discontinue features or availability.

Not professional care or an emergency service. The Service does not provide therapy, diagnosis, treatment, medical advice, or other licensed professional services. It is not a substitute for a qualified professional. Conversations with inyo do not create a patient-clinician relationship or privilege. Do not rely on the Service for emergency assistance. If you or someone else is in immediate danger, contact local emergency services. Automated safety features may miss or misinterpret messages. We do not guarantee that messages are monitored in real time, reviewed by a person, or escalated to emergency responders.

No background or identity verification. We do not conduct criminal background checks or verify users’ identities or ages. We use face detection to check for faces in uploaded photos; this does not verify identity, age, authenticity, or safety. We do not use that check to perform facial recognition or create face-identification templates.

Interactions with others. You are responsible for deciding whether and how to communicate with or meet another user and for taking reasonable precautions. People you meet online may misrepresent themselves. Do not share your home address, financial information, or other identifying details in an initial profile or conversation, and stop communicating with anyone who pressures you for personal or financial information. Do not send money to someone you meet through the Service. For an initial meeting, meet in a well-lit public place, arrange your own transportation, avoid being picked up at home, and tell someone you trust where you are going and when you expect to return. We do not control other users or guarantee their conduct, including after contact information is exchanged. Review our dating safety and reporting information at https://joininyo.com/safety.

Date-booking assistance. Suggestions or assistance concerning venues or reservations do not guarantee availability, suitability, safety, or performance by a third party. Review and approve the details and any applicable third-party charges or cancellation terms before authorizing a booking. A booking is not confirmed merely because inyo suggests it.

You must provide accurate information and keep it current. You are responsible for all activity under your account and for keeping your credentials and your device secure. Notify us at support@joininyo.com if you suspect unauthorized access. One account per person. You may not transfer your account.

The Service operates primarily through messaging, including iMessage and SMS. When you request messaging services and provide the applicable consent, you authorize us to send messages at the number you provide, including through automated technology. Service messages may include onboarding questions, conversations with the AI, introductions, reminders, check-ins, and notices about your account.

We request any separately required consent for promotional messages. Consent to optional promotional messages is not a condition of using the free Service or purchasing any future paid feature. We do not send third-party advertisements through the messaging service.

Message frequency varies. Message and data rates may apply. Delivery depends on third-party systems, and messages may be delayed or undelivered. Carriers are not liable for delayed or undelivered messages.

STOP and equivalent requests. Reply STOP to stop messages and pause your participation in matching. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT are also treated as messaging opt-outs. Your profile is retained unless you request deletion. You may also tell us in ordinary language that you want messages to stop.

START. Reply START to request that messaging and matching resume, subject to any acceptance, consent, or eligibility steps presented to you. START does not by itself authorize promotional messages, optional improvement, new sensitive-information processing, or a previously unapproved disclosure to a match.

HELP. Reply HELP for assistance or contact support@joininyo.com.

DELETE. Reply DELETE to request account deletion. We ask you to confirm before completing an irreversible account-deletion request. You may also request deletion by emailing support@joininyo.com. Deletion is subject to the limited retention exceptions, provider and backup handling, and other users’ independent copies described in the Privacy Policy. A deletion request or cancellation of that request does not by itself restart messages or matching or change your other consent choices.

You represent that you are authorized to use the number you provide. Notify us promptly if you stop using it or it is reassigned. Do not provide another person’s number without authority.

Canadian users. Where consent is required for commercial electronic messages, we request it through the applicable consent process. You may withdraw that consent by replying STOP or contacting support@joininyo.com. We honor withdrawal within the period required by applicable law. Our contact details appear in Section 19.

6.1 Your Content

“Your Content” means information and material you provide to or through the Service, including messages, profile information, photos, voice notes, preferences, introduction responses, date feedback, and other submissions.

6.2 Ownership

As between you and inyo, you retain ownership of Your Content. We and our licensors retain ownership of the Service and our technology, software, methods, and other intellectual property.

6.3 License to operate and protect the Service

You grant inyo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, analyze, adapt, transmit, and display Your Content as reasonably necessary to provide, personalize, support, maintain, and secure the Service; facilitate introductions and other features you request; investigate abuse; and enforce these Terms. This includes generating responses, maintaining conversational context and profile information, and displaying the information described in Section 7 to prospective matches.

We may permit service providers acting on our behalf to exercise these rights for those purposes. We may transfer this license with a permitted transfer of the Service or our business, subject to the Privacy Policy and applicable law.

6.4 Optional internal improvement

With your separate affirmative consent, we may use Your Content for internal testing, evaluation, and improvement of inyo, including reviewing or replaying conversations in evaluation tools and adjusting prompts and system behavior. You may decline this optional use and still use the Service. You may withdraw consent by telling us in your messaging thread or emailing support@joininyo.com.

Withdrawal stops future use of Your Content for this optional purpose. It does not undo completed processing or require reversal of general improvements that no longer contain or depend on retaining your personal information. Identifiable copies remain subject to the Privacy Policy and applicable rights.

Declining optional improvement does not prevent processing reasonably necessary to provide your requested service, maintain its security, investigate abuse, or comply with law.

For clarity, optional improvement includes reusing identifiable conversations, related profile information, date feedback, or annotations derived from them in evaluation datasets or reviews intended to improve the Service generally. Investigating a specific technical fault, security incident, abuse report, or support request is not optional improvement merely because resolving it also benefits the Service. Such an investigation does not authorize retaining or reusing the information for unrelated optional improvement without the applicable consent.

6.5 Limits on disclosure and future uses

We do not sell personal information or share it for cross-context behavioral advertising. We do not sell or license your private conversations to outside companies for their independent use. We do not use your personal information to train generative AI models for any third party. We do not permit our AI providers to use your personal information to train their generative AI models. This does not prevent disclosures to providers acting for us to operate the Service, disclosures you authorize to other users or booking providers, or the limited disclosures described in the Privacy Policy, subject to applicable law and your choices.

External licensing of conversation-derived datasets or models is not part of the launch Service. If we propose a materially different use of personal information, including external licensing, we will provide appropriate notice and obtain any consent required before that use begins. These Terms do not provide advance consent to such a use.

6.6 Aggregated and de-identified information

We may create and use aggregated or de-identified information for analytics, research, security, and improvement, where permitted by applicable law and consistent with your applicable consent choices. We will treat information as de-identified only where it meets the applicable legal requirements. This paragraph does not permit us to disregard rights or obligations that continue to apply to personal information.

6.7 Duration and privacy rights

The licenses above continue only for the applicable purposes and retention periods described in the Privacy Policy. They are subject to applicable law and your applicable consent and withdrawal choices. Account deletion does not require removal of information already received and independently retained by another user.

6.8 Your responsibilities

You must have the rights necessary to submit Your Content and permit the uses described in these Terms. Do not upload material you are prohibited from sharing or unlawfully disclose another person’s private information. Provide only the information about other people reasonably relevant to your use of the Service.

6.9 Feedback about the Service

If you voluntarily provide suggestions or ideas about improving the Service, we may use them without compensation or attribution. This paragraph does not expand our rights to use personal information in your private conversations or date feedback.

By participating in matching, you authorize us to present a proposed-match card to prospective matches before either person has accepted an introduction. The card may include your first name, photos, age, where you are from, and a brief explanation of why we think you might be compatible. We do not include private-conversation excerpts, narrative date feedback, or sensitive details drawn from private conversations in a compatibility explanation.

An introduction proceeds only if both people accept. Before you accept, we explain that mutual acceptance authorizes us to exchange your phone numbers and create a group messaging thread that includes both users and inyo. Messages sent in a thread that includes inyo may be received and processed by us as part of the Service. You may decline an introduction.

We do not share your private conversations with inyo or your narrative post-date feedback with another user as part of matching or ordinary feedback. We may disclose limited information to an affected user where reasonably necessary for a legal or safety purpose described in Section 7 of the Privacy Policy and permitted by applicable law. We may ask about the outcome of an introduction and use your answers internally as described in the Privacy Policy.

Once information is shared with another user, that person may retain it or contact you outside the Service. We cannot retrieve their copies or control their conduct. You must not misuse another user’s contact information, harass them, or continue unwanted contact.

To raise a safety concern or request that we stop facilitating an introduction, contact support@joininyo.com or tell inyo in your messaging thread. Our safety page explains reporting and requests to remove intimate images shared without consent, including requests by people who do not have an account. Reporting to inyo is not a substitute for contacting emergency services where appropriate. We cannot stop another person from contacting you independently outside the Service.

You may not:

1. use the Service if you are under 18, or misrepresent your age, identity, marital status, or availability;
2. use the Service for any commercial solicitation, advertising, recruitment, escort or sex work solicitation, multi-level marketing, or fundraising;
3. solicit money, financial information, credentials, or gifts from other users, or engage in any romance scam, catfishing, or fraud;
4. harass, threaten, stalk, defame, or intimidate any person, or engage in hate speech or discriminatory abuse;
5. post or transmit sexually explicit material involving anyone under 18, non-consensual intimate imagery, credible threats of violence, or material that encourages or instructs another person to commit violence or self-harm. Describing your own experiences, distress, or victimization, or seeking help, does not by itself violate this item;
6. impersonate any person or entity, or create an account on behalf of anyone else;
7. scrape, crawl, harvest, index, or extract data from the Service by automated means, or attempt to reconstruct our datasets, prompts, models, or matching logic;
8. use the Service or any output of the Service to train, fine-tune, benchmark, or develop any artificial intelligence or machine learning system, or to create a competing product or dataset;
9. reverse engineer, decompile, or attempt to derive source code or model parameters from the Service;
10. interfere with the Service, introduce malware, circumvent rate limits or security controls, or access the Service through unauthorized means;
11. record, transcribe, publish, or redistribute conversations with other users obtained through the Service without their consent, or share another user’s private information. This restriction does not prohibit lawful preservation of evidence or lawful disclosure to inyo, your legal advisers, law enforcement, regulators, or a court or other dispute-resolution body for reporting misconduct, obtaining legal advice, or asserting or defending a claim. It does not authorize recording prohibited by applicable law or public disclosure otherwise prohibited by these Terms.
12. use the Service in violation of any applicable law.

We may investigate, remove content, restrict features, suspend, or terminate accounts for suspected violations, with or without notice.

The Service is currently offered without subscription or per-introduction fees. Your carrier’s message and data charges may still apply, and third parties may charge for services you separately authorize.

We may introduce paid features in the future. Before charging you, we will disclose the applicable price, billing frequency, renewal terms, cancellation process, and refund terms and obtain your authorization. You are not authorizing future charges merely by accepting these Terms. Any additional purchase terms will be presented with the paid offering.

The Service, including all software, models, prompts, matching logic, evaluation methods, text, graphics, design, and the inyo name and marks, is owned by inyo or its licensors and protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your own personal, non-commercial use, subject to these Terms. No other rights are granted.

The Service may contain links to, interact with, or help you access services operated by third parties, including venues and reservation services. Their services are subject to their own terms and privacy practices. We do not control their availability, performance, or conduct.

Our use of providers to operate inyo, including messaging and AI providers, is described in the Privacy Policy.

You may stop using the Service at any time. To request account deletion, reply DELETE and complete the confirmation process, or email support@joininyo.com. A messaging opt-out alone does not delete your account.

To the fullest extent permitted by applicable law, we may restrict, suspend, or terminate access, remove content, or discontinue all or part of the Service for any lawful reason, including suspected violations of these Terms, safety or security concerns, legal requirements, or business decisions.

In making account decisions, we may consider credible reports of conduct occurring outside the Service that reasonably raises concerns about user safety or eligibility. A criminal conviction is not required for us to take action. Where permitted by applicable law, we may withhold a reporter’s identity, investigative details, or the specific reasons for an account decision to protect privacy, safety, or the integrity of an investigation. These provisions do not create a promise to investigate every report or monitor off-platform conduct.

When your access ends, your license to use the Service ends. We handle personal information under the Privacy Policy, including its retention exceptions. Ending your account does not remove information already received and independently retained by other users.

Sections 3, 6 to the extent necessary for permitted continuing uses, 8, 10, and 12 through 19 survive termination to the extent their subject matter requires. Termination does not eliminate rights or liabilities accrued before termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, INYO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, INYO MAKES NO WARRANTY THAT: THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE; ANY OUTPUT OF THE ARTIFICIAL INTELLIGENCE WILL BE ACCURATE, APPROPRIATE, OR RELIABLE; YOU WILL RECEIVE ANY INTRODUCTION, DATE, MATCH, OR RELATIONSHIP; ANY USER IS WHO THEY CLAIM TO BE OR IS SAFE TO MEET; OR THAT DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN THOSE JURISDICTIONS SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, INYO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, INVESTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR EMOTIONAL DISTRESS, ARISING FROM OR RELATING TO THE SERVICE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMBINED AGGREGATE LIABILITY OF INYO AND ALL OTHER PERSONS AND ENTITIES PROTECTED BY THE EXCLUSION OF DAMAGES IN THIS SECTION 14 FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID INYO IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS IS A SINGLE AGGREGATE LIMIT FOR ALL SUCH PERSONS AND ENTITIES COLLECTIVELY, NOT A SEPARATE LIMIT FOR EACH.

THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, AND IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

Nothing in these Terms excludes or limits any liability to the extent applicable law prohibits its exclusion or limitation, including liability for fraud, willful misconduct, or gross negligence to that extent. Nothing in these Terms restricts any right or remedy to the extent applicable law prohibits its waiver or restriction.

To the fullest extent permitted by applicable law, you release inyo and its officers, directors, employees, and agents from claims arising out of another user’s conduct, statements, omissions, or interactions with you, including communications, meetings, and relationships occurring through or following use of the Service. This release includes claims alleging ordinary negligence by a released party in selecting or introducing users, facilitating their communications or meetings, or moderating their interactions, to the extent those claims arise from another user’s conduct or your interaction with that user. It does not release claims unrelated to another user’s conduct or your interaction with that user. It also does not release any claim or liability to the extent applicable law prohibits its release, including claims involving fraud, willful misconduct, or gross negligence to that extent.

For claims validly released under this Section, if you are a California resident, you waive California Civil Code Section 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

You also waive analogous protections to the extent permitted by applicable law and solely as to claims validly released under this Section.

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless inyo and its officers, directors, employees, and agents from third-party claims, damages, liabilities, and reasonable costs and expenses, including reasonable attorneys’ fees, to the extent arising from your material breach of these Terms, your unlawful conduct, or Your Content’s infringement or violation of another person’s rights.

This obligation does not apply to the extent a claim results from the indemnified party’s own negligence, willful misconduct, or violation of law. We will give you reasonably prompt notice of a claim, subject to any delay that does not materially prejudice you. We may control its defense and settlement, but will not agree to a settlement imposing a nonmonetary obligation on you or an admission by you without your written consent.

PLEASE READ THIS SECTION CAREFULLY. SUBJECT TO ITS EXCEPTIONS, IT REQUIRES INDIVIDUAL ARBITRATION AND LIMITS HOW CLAIMS MAY BE BROUGHT.

17.1 Informal resolution

Before starting arbitration, the party asserting a dispute must send the other party a written notice describing the dispute and requested relief. Notices to inyo must be sent to support@joininyo.com. We will send notices to the contact information associated with your account. The parties will attempt in good faith to resolve the dispute for 60 days after receipt. Applicable limitation periods are tolled during that period to the extent permitted by law. This process does not prevent either party from bringing a permitted small-claims action or seeking relief necessary to preserve a claim or prevent imminent harm.

17.2 Individual arbitration

Except as provided below, disputes arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its applicable arbitration rules and Consumer Minimum Standards, available at https://www.jamsadr.com/adr-rules-procedures and https://www.jamsadr.com/consumer-minimum-standards. The Federal Arbitration Act governs this arbitration agreement.

Arbitration will be conducted by a neutral arbitrator. You may elect a remote hearing or a decision on written submissions where appropriate under the applicable rules. Any in-person hearing will take place in a location reasonably convenient to you, consistent with the JAMS Consumer Minimum Standards.

If you initiate a consumer arbitration, the only JAMS filing fee you must pay is no more than $250, or a lower amount required by the JAMS Consumer Minimum Standards or applicable law. We will pay all other JAMS and arbitrator fees and costs required by those standards or law. If we initiate the arbitration, we will pay all JAMS and arbitrator fees and costs. Arbitration must not prevent either party from obtaining remedies available under applicable law. Any award of attorneys’ fees or litigation expenses must comply with applicable law and the Consumer Minimum Standards. The arbitrator will issue a reasoned written decision, and judgment may be entered in a court with jurisdiction.

A court, rather than the arbitrator, will decide disputes about formation, validity, enforceability, or scope of this arbitration agreement.

Mass-arbitration administration. You and inyo agree that the JAMS Mass Arbitration Procedures and Guidelines apply to demands that qualify as a mass arbitration under those procedures. The procedures are available at https://www.jamsadr.com/mass-arbitration-procedures. Their application remains subject to mandatory law, the consumer protections expressly preserved in this Section, and the allocation of questions to a court in the preceding paragraph. They permit coordinated administration of individual demands; they do not authorize class arbitration or, without all affected parties’ written consent, a joint merits hearing or joint award resolving different claimants’ claims. Fees remain subject to the consumer protections and payment obligations stated above. The JAMS Consumer Minimum Standards and the consumer protections expressly preserved in this Section control over inconsistent procedural provisions. No administrative decision may transfer to an arbitrator a question this Section assigns to a court.

17.3 Individual proceedings and jury waiver

To the fullest extent permitted by applicable law, you and inyo agree to bring claims only in an individual capacity and not as a plaintiff or class member in a class, collective, consolidated, or representative proceeding. Claims may not be consolidated for a joint merits hearing or joint award with another person’s claims without all affected parties’ written consent. Coordinated administration under the JAMS Mass Arbitration Procedures and Guidelines, as described in Section 17.2, does not by itself constitute such consolidation.

You and inyo waive a jury trial for disputes subject to arbitration. Nothing in this Section prevents a request for relief that applicable law does not permit the parties to waive, including public injunctive relief where applicable.

17.4 Severability

If a provision of this Section is unenforceable, it will be severed to the extent necessary. If a particular claim or request for relief cannot lawfully be arbitrated under this Section, it may proceed in a court with jurisdiction. The remaining agreement to arbitrate individual disputes remains effective to the extent permitted by law. This paragraph does not authorize class arbitration without both parties’ written consent.

17.5 Exceptions

Either party may bring an individual action in small claims court within that court’s jurisdiction. Either party may seek court relief concerning infringement or misuse of intellectual property or unauthorized access to the Service. Nothing restricts complaints to government agencies or other rights that cannot lawfully be restricted.

Nothing in these Terms requires arbitration or bars joint proceedings where a person entitled to do so elects to proceed in court under the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, 9 U.S.C. §§ 401–402. The Act’s applicability will be decided by a court. Neither the informal-resolution requirement nor the severability provision in this Section limits the rights or election provided by that Act.

17.6 Canadian consumers

This Section does not require arbitration or waive class proceedings to the extent prohibited by applicable Canadian consumer protection law, including applicable Ontario law. Where mandatory provincial law provides a right to bring proceedings in a particular court or jurisdiction, these Terms do not restrict that right. The same protection applies to consumers in any other province to the extent required by its mandatory law.

17.7 Opt out

You may opt out of this arbitration agreement by emailing support@joininyo.com within 30 days after you first affirmatively accept this version of Section 17. Include your name, the phone number associated with your account, and a clear statement that you opt out of arbitration. Opting out does not affect your access to the Service or the other provisions of these Terms. We will honor any valid earlier arbitration opt-out, and acceptance of updated Terms does not revoke that opt-out.

Governing law. These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles, subject to the Federal Arbitration Act and any mandatory law that cannot be displaced by agreement. Except for proceedings permitted in another court under Section 17, including eligible small-claims proceedings, and any venue required by mandatory law, claims not subject to arbitration must be brought in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction there.

Canadian users. Nothing in this Section deprives you of the protection of the mandatory consumer protection laws of your province or territory of residence, or of any right you have under those laws to bring proceedings in the courts of your province or territory.

Existing users. If you joined before October 23, 2026, these Terms take effect when you affirmatively accept them. We may pause affected features until you accept. Acceptance does not retroactively authorize earlier data uses, eliminate accrued rights or applicable earlier privacy commitments, or replace any separately required consent.

Changes after this version. The following advance-notice procedure applies to subsequent updates. We may update these Terms. We will post the revised version and give at least 14 days’ advance notice of material changes through the Service, a permitted message or email, or another notice method we have validly agreed with you. The notice will identify the effective date and explain how you may accept or decline the changes. Where permitted by applicable law, your continued use after the stated effective date constitutes acceptance. Notwithstanding the preceding sentence, we will obtain fresh affirmative acceptance of material changes to the arbitration agreement or the release of claims. Where affirmative acceptance is required by law or requested by us, the changes apply to you only after that acceptance, and we may condition continued access on receiving it. Changes to these Terms do not, by themselves, authorize materially different uses of previously collected personal information. Any such use remains subject to the Privacy Policy, applicable law, and any required notice and consent. A change to Section 17 will not apply to a dispute that arose before the change became effective. A change does not revoke a valid earlier arbitration opt-out. Changes remain subject to applicable earlier privacy promises and accrued rights. We will honor your messaging choices and applicable communication law when providing notice. If you decline an applicable change, stop using the Service; you may request account deletion as described in Section 12.

Entire agreement. These Terms and any additional terms you expressly accept for a particular feature or purchase constitute the entire agreement between you and inyo concerning the Service and supersede prior agreements on that subject. The Privacy Policy describes our personal-information practices and is not incorporated wholesale into these Terms. This does not alter the express restrictions on our use of Your Content in Section 6, including its references to the Privacy Policy, or limit our obligations under applicable privacy or consumer protection law.

Severability. Except as specifically provided in Section 17 for dispute-resolution provisions, if any provision is held unenforceable, it will be modified to the minimum extent necessary where permitted by law, and the rest remains in effect.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.

Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.

Third-party beneficiaries. The persons and entities expressly protected by Sections 13 through 16 are intended third-party beneficiaries of the provisions that expressly protect them and may enforce those provisions. Except as stated in this paragraph, these Terms create no third-party beneficiary rights.

Notices. We may give notices through a permitted message to your mobile number, email, or in-product notification, subject to your messaging choices, applicable law, and the advance-notice requirements above. We will not use an account or policy notice to bypass a messaging opt-out. Notice to us goes to support@joininyo.com.

JOININYO LTD (d/b/a inyo)

Email: support@joininyo.com

California consumers. You may contact us with questions or complaints using the contact information above. You may also contact the California Department of Consumer Affairs, Consumer Information Division, at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.